Graphics and General FAQs
Why should I choose Skyrocket?
We are dedicated to ensuring our clients get the absolute best quality service and goods at the best prices. There are no hidden fees and we always do our best to meet and exceed your expectations. Operating since 2009, let our competitive pricing and years of experience work to your advantage.
Why do you not include pricing on your website?
Every job is unique and needs to be priced accordingly based on the timeline and content. We work with many local and wholesale vendors and will do the research to ensure you receive the best quality at the best price based on your needs!
How long does it take to create a design or get my printing?
Every job is unique. Let us know when you need it and we will ensure your deadline is met.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions Mon. - Fri. 9am - 5pm. Call 321-549-7597
What is the difference between a photo and vector?
Photos are created using dots. Vector is created using beizer curves. This allows the image to be scaled to large format while maintaining resolution and proportions.
Why should my logo be vector?
Your logo should be created in vector from the start to ensure it remains consistent for all types of media from your business card to a billboard or large format signs. This also ensures you never have to pay someone to recreate the image again in the future for such large format printing requirements.
What formats do you accept?
PDF, EPS, JPG via the website; CDR, AI, PSD, INDD, IDML, PUB, word, ppt, excel, gif, png via email
If you have began a design but want us to complete it, please send the original file via email to firstname.lastname@example.org
If you are using InDesign greater than CS6, please choose save as and select CS4 or later(IDML) to create a file we can edit.
If you design my logo, is the artwork mine or yours?
Great Question! Unlike many graphic artists, we belive in you retaining ownership of your logo and branding. We are happy to provide you with all the vector and digital files and we will keep them on file for you. We may ask permission to use your work in our portfolio, but will not use it without your permission.
Do you provide templates?
We are happy to provide you with templates. Simply let us know what you need and we will get them to you asap.
Do you provide proofs?
We are happy to email proofs or a printed proof if needed. All printing requests will require approval of proof prior to printing.
Can you match PMS colors?
We always strive to match any color. When printing digitally, PMS colors are converted to CMYK. Small quantities are always printed digitally so the CMYK conversion will be used. Large quantities are printed on the press and the ink is mixed using the Panatone PMS color books. Many large job (5,000 or more) are printed on the press using a gang run style which may cause a slight color variation which is normal for many large offset printing companies. Please let us know upfront if a specific color matching is imperative as this will determine how and where your printing is completed. For an additional fee, a printed proof or offset color matching can be provided.
Can you print from online art programs such as Canva?
We do our best to work with all formats and services. Most of these services allow you to download a print pdf. Please let us know which service you are using and we will do our best to assist you.
What is a bleed?
When the design has color that goes all the way to the edge of the paper without a white border. (Or for the printer - the color goes past the "art" design edge, so it can be cut thru that color, giving a finished product, with color completely to the edge.)
How do I prepare an image with a bleed for print?
Please allow at least 1/8" of bleed around the image for printing. For instance, if the finished size is going to be 8.5" x 11", please create the design as 8.625" x 11.125" or 8.75" x 11.25". Please ensure the bleed area contains only the color or background design so no content is cut off. Please contact us if you would like assistance.
What is DPI and what DPI is optimal for printing?
DPI is dots per inch. For printing the DPI should be 300 to ensure the best quality images.
Why should I convert my image to CMYK before printing?
Colors vary between every screen and every printer. Screens use RGB (red,green,blue) to show images and printers use CMYK (cyan,magenta,yellow,black) to print the images. This may cause a slight variation between what you see on the screen and what is printed. Converting your design to CMYK helps ensure your preparing your design to print correctly and avoiding surprises.
What if I have my own printer I work with and just want graphic or other services?
No Problem. We are happy to work with any company you would like us too!
Do you create the content for the website?
We are happy to help work with you to create your website content to ensure your website relates who you are, what you provide, photos, video and any relevant content.